Returns & Exchanges

Due to the perishable nature of our artisanal cheeses and dairy products, we cannot accept returns once a shipment has been delivered. However, if your order arrives damaged or incorrect, we are committed to providing a full replacement or refund to ensure your satisfaction.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, please immediately inspect your package for any signs of temperature compromise or physical damage to the cheese.

• 2.
  Document Issues

  If there is an issue, take clear photographs of the product and the shipping label within 24 hours of receiving the delivery.

• 3.
  Contact Our Fromager

  Email our support team at [email protected] with your order number and the documentation of the damage or error.

• 4.
  Resolution Process

  Our team will review your claim within 48 hours and arrange for a fresh replacement shipment or a refund to your original payment method.